You can items bought on Pirlowroom.com with 7 days of receiving it from our delivery partners. Please note if the item was received on your behalf it is deemed by us that you have received it. For any item(s) to eligible for Returns, Exchange or Refunds it must meet the following requirements.
Requirements for Returns
- You shall contact and inform our customer service with 2 days of receiving your orders by email,whatsapp or phone calls
- Item(s) must be in same condition it was delivery to you and shall not be worn
- Item(s) shall be returned through any of our delivery partners
- Item(s) shall be dispatched within 7 days after you have received your order
- Item(s) shall be properlly packed to ensure to it gets to us without dents or stains
Who will bear the shipping cost
We will only bear the shipping cost to and fro if we sent you an item different from what you ordered. We will raise a waybill in your favour to send your order back to us without any additional charges from you. For all other reason, you will bear the full shipping cost to and fro which shall be paid before we initiate the process of returns, exchange or refunds.
You shall only be qualified for full refunds if what we sent you is not what you ordered. Your full order value shall be refunded into the same account you used to make payment to us. The amount that shall be refunded into your account shall be of the same order value as at the day you placed your order, nothing else shall be added to or deducted from it even if the prices have gone up. You shall only be eligible for refunds if you meet the demands of our Returns policy. For all other reasons you will only be eligible for returns and exchange.
You can exchange your order with any item on our site pirlowroom.com. However, If there is a difference in price of your desired exchange you shall pay the difference in price before your order can be shipped. Please note that you at liberty to exhaust your balance whenever you deem fit. All exchanges are subject to availability of your preferred exchange. If the item you prefer is not available, you are at liberty to choose another one or wait until it available.